Business etiquette
The Protocol School of Washington (PSOW) has developed a series of up-to-date tips on how to avoid the pitfalls of bad business behaviour by displaying correct business etiquette.
The PSOW conducted a survey which shows that more emphasis is now being placed on correct conduct in the workplace.
One circumstance to avoid is coming across as angry, condescending or illiterate in emails. Communicating with someone from an external organisation via email should be treated the same as speaking to them face-to-face.
You should remember that you are representing your own organisation at all times. Everything is on the record, so before you hit send, think about it.
Other kinds of technology can get you into awkward situations too, according to PSOW. During meetings, or even at your desk, keep your mobile phone and BlackBerry on silent, or turn it off.
When you do find yourself dealing with co-workers in person, try not to forget their names. PSOW recommends repeating someone's three times when you meet them (once when introduced, once in conversation and once when saying goodbye).
Also, make sure that your business cards are not dirty or tattered.
Regardless of whether it's a colleague or client, it is important to avoid discussing topics such as religion, diets, health, or money, as some people may be offended.
It is important to make eye contact without staring. One suggestion is to look at the person you are addressing directly between their eyebrows, but no more than 60 per cent of the time.
Perhaps the most enduring category of faux pas, however, regards what you wear at work — how you present yourself. Never wear inappropriate attire, PSOW says, especially 'showing too much skin'. You are much better off dressing two levels above your position.
More information
- access the PSOW survey
- read Mimicry: subtle imitation can dramatically improve deal-making prowess
- read Body language shows actions speak louder than words
- read Seven steps to a good bedside manner
Top